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REPAIRS

We are delighted to introduce our all-new partnership with United Repairs Centre which will extend the life span of your Perfect Moment items by offering a bespoke repairs service. The service has been designed to be a smooth and simple process that will reduce potential material wastage and support the United Repairs Centre, a B-Corp certified social enterprise.

Please note: This service is currently only available in the UK and EU.


How it works

Simply follow the below steps to complete the process.

Submit your repairs request to customerservice@perfectmoment.com with subject- Repair Request. Make sure to include all the below information.

  • Name

  • Home address

  • Contact mobile number

  • Original order number & proof of purchase (receipt or confirmation email)

  • Product number and name (or a clear description of the item)

  • Number of repairs needed on the item

  • Description of damage and any details about how you’d like the repairs to be completed.

  • Photos of the repair needed.

After your repair is submitted by Perfect Moment’s customer service team and reviewed and accepted by the URC, you will be sent a postage label to send your item off to be repaired.

Your item will be aimed to be returned to you within 7-10 days after arriving at the repairs location.


About United Repairs Centre

United Repair Centre is a pioneering social enterprise providing B2B repair solutions for clothing brands. Committed to circularity and inclusion, they aim to revolutionise and disrupt the fashion industry. United Repair Centre offers high-quality repair services while providing employment opportunities to newcomers and young adults. With facilities in Amsterdam and London, they also operate a repair academy to expand their impact through education.


Start your repair today

Email customerservice@perfectmoment.com and make sure to include the above information.