How can I get in touch?
Send us an email at customerservice@perfectmoment.com.
How do I know what size to buy?
Take a look at our sizing guide which can be found on every product page.
How can I provide feedback about a product?
We would love to get your feedback about our products! Send us an email at customerservice@perfectmoment.com.
How do I order your products?
You can order right now in our online shop. For more information on our ordering options please visit Shipping and Payments.
For information on our payment options please visit Shipping and Payments.
For information on our shipping options please visit Shipping and Payments.
For information on our refunds and returns policy please visit Returns and Refunds.
We may be able to change the delivery address within the UK on your order if the order has not yet left our warehouse. Please contact our customer service team as soon as possible: customerservice@perfectmoment.com.
If you wish to discuss an International change of address, please contact Customer Services: customerservice@perfectmoment.com.
Before your parcel leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged, please contact Customer Services immediately: customerservice@perfectmoment.com.
For information about our promotions and discount codes please visit Shipping and Payments.
For information on our pricing please visit Shipping and Payments.
For information on our returns policy please visit Returns and Refunds.
For information on our refunds policy please visit Returns and Refunds.
Why should I register?
You will need to register an account to use some of the services available to you on our site. Plus it makes it easier when you want to make another Perfect Moment purchase.
How do I create an account?
Please click on “Sign In” tab which is located on the top right corner of every page. Fill in your details as requested before clicking “Create an account”. It’s that simple!
For more information about creating an account please visit Terms and Conditions.
Have more questions for us? Get in touch
Terms & Conditions:
Voucher valid for a two night stay booked in the Deluxe room category, based on two guests per room. Additional charges will be applied for extra nights or guests. This voucher is not valid during peak season (exclude the French holidays for this booking: 18th December to 2nd of January 2022 included, as well as February 12th to March 4th 2022 included). Voucher includes the following: room rates on a half-board basis (50 euros per day per person in total, excluding drinks), access to the pool and Tata Harper Spa, minibar with daily replenishment (soft drinks included only), high-speed wifi. Advance booking with the hotel’s reservation department is required.