Shipping and Payments

DELIVERY CHARGES

Our delivery charges are as follows:

RegionUK StandardUK ExpressEU StandardEU ExpressUS ExpressRest of World
UK Store GBP £5.00 £8.00 £10.00 £13.00 £25.00 £25.00
Europe Store (EUR) €6.00 €10.00 €11.00 €15.00 €30.00 €30.00
US Store(USD) $7.00 $11.00 $13.00 $17.00 $32.00 $32.00
China Store (CNY) ¥45.00 ¥70.00 ¥90.00 ¥115.00 ¥220.00 ¥220.00

Please note: based on your shipping address, only the relevant delivery options will be offered at checkout. Each order can only be delivered to one location.

We ship to almost anywhere in the world! Note that each order can only be delivered to one location. If you do not find the countries listed during the checkout process on our website, please contact us at customerservice@perfectmoment.com.
Please be aware we currently are unable to ship to Brazil.

Delivery Times

Please see our estimates for delivery times below. We will try our best to meet these estimates but cannot guarantee that such estimates must be met. A confirmation email with the tracking number will be sent when your item has left the warehouse so that you can track it should you want an up-to-date shipment status.

Below are the Standard Delivery times from the time you receive your shipping confirmation email. (For reference only, actual delivery times may differ)

RegionUK StandardUK ExpressEU StandardEU ExpressUS ExpressRest of World
UK Store (GBP) Up to 3 Working Days Next Working Day* Up to 4 Working Days Up to 2 Working Days Up to 3 Working Days Up to 4 Working Days
Europe Store (EUR) Up to 3 Working Days Next Working Day* Up to 4 Working Days Up to 2 Working Days Up to 3 Working Days Up to 4 Working Days
US Store (USD) Up to 3 Working Days Next Working Day* Up to 4 Working Days Up to 2 Working Days Up to 3 Working Days Up to 4 Working Days
China Store (CNY) Up to 3 Working Days Next Working Day* Up to 4 Working Days Up to 2 Working Days Up to 3 Working Days Up to 4 Working Days

Exceptions
  • *UK Next Day Delivery orders must be placed before 6 p.m. Monday to Friday for delivery on the next working day
  • For orders placed at the weekend/on bank holidays, the earliest they will leave our warehouse is the next working day.
  • For International orders placed after 1 p.m. UK or at the weekend/on bank holidays, the earliest they will leave our warehouse is the next working day
  • TRACKING AN ORDER

    • To track your order online, please visit the carrier's dedicated tracking site:
    • For UK orders shipped with DPD, click here.
    • For International Orders shipped with DHL, click here.
    • If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact customerservice@perfectmoment.com

    TAXES AND DUTIES

    We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If you have any questions about International shipping, please contact customerservice@perfectmoment.com.

    PAYMENTS

    Credit Card Payment

    Make convenient and secure payments with your credit card. We accept Mastercard, Visa or American Express. In the case of returns, the corresponding value of the products returned will be credited to your card after receipt in our warehouse.

    3D SECURE

    What it means (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express)
    To make your credit card payment on the internet even more secure, Perfect Moment uses the internationally recognized security standard 3D Secure (Verified by VISA, MasterCard® SecureCode™ and SafeKey by American Express). 3D Secure significantly reduces the risk of credit card fraud by making it more difficult for unauthorized third parties to misuse credit cards. When using 3D Secure, your credit card data is protected by an additional password, which enables particularly secure processing of credit card transactions on the internet through special encryption procedures. A misuse of your credit card is thus almost impossible.

    If your credit card provider has adopted this procedure, you will be asked to authenticate yourself as the legal card holder using an additional password when you make your purchase. You will be asked for your password only after you have selected your credit card as payment method and entered your credit card details. Once you have confirmed your order by “Buy now”, you will first be informed about 3D Secure. Then you will be forwarded to a secure page of your credit card institute. Here you will be asked to enter your password. After you have entered your password, it will be verified within a few seconds to verify your identity. The transaction is only approved afterwards. If you do not have a password yet, you can register directly and free of charge with your bank while you are still placing your order. You may alternatively choose another payment method. The password you entered during registration is only known to you and your bank and will be asked for again for every new order.

    PayPal Payment

    PayPal is an online payment service provided by PayPal (Europe) S.à.rL & Cie., SCA. To use this payment method, you will either need a PayPal account with which you can simply pay by entering your e-mail address and your password. Your PayPal account will then be debited with the amount of your order. Or you can use to process payments via Mastercard,  Maestro, Visa debit & credit, Discover and Amex.

    WHICH CURRENCIES CAN I SHOP IN?

    The currency that you shop with is determined by selecting the currency at the top of the page, once selected prices will be displayed in the relevent currency and during checkout before completing your purchase. If your local currency is unavailable, please select the one most suitable to you. Please note your Bank or Card provider may include a surcharge for for processing payments outside of its standard currency.

    WHEN WILL MY CARD BE CHARGED?

    Perfect Moment will take payment at the point your order is placed on our site.

    WHICH PAYMENT METHODS ARE ACCEPTED?

    Via Paypal: Mastercard,  Maestro, Visa debit & credit, Discover and Amex.

    Via SagePay: Mastercard, Visa, Visa Debit, AMEX

    WILL MY PERSONAL DETAILS BE SAFE

    We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. 
    For further details, please see the Perfect Moment 
    Privacy Policy.