Useful Information

PERFECT MOMENT TERMS & CONDITIONS

Thank you for visiting PerfectMoment.com (the “Site”) of Perfect Moment Asia Limited. Access to and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms & Conditions and any other rules posted on the Site (collectively, the “Terms and Conditions” or “T&C”). By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms & Conditions.

Perfect Moment reserves the right to make changes to the Site, related policies and agreements, the Privacy Policy and this T&C at any time. You are advised to check the Site from time to time to check the update or changes to the said policies and agreements, the Privacy Policy and the T&C.

Registration

You will need to register an account to use some of the Services available to you on the Site. In registering an account you agree to provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data. If you are under 18, you must let your parents or guardian know about before you register to use the Site and the Services. Perfect Moment reserves the right to only accept orders from you if you are aged 18 or over.

In using the Site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately.

Prohibitions and Failure to Comply

We may take actions against your account for activities including, but not limited to: 1. Using any technology to attempt to hide the use of multiple accounts or disrupt any of our Services in any way 2. Initiating communications that contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially, ethnically or otherwise objectionable material 3. Advertising or sending unsolicited messages of any kind

Impersonating others or providing any kind of false information Perfect Moment reserves the right to terminate any account at its sole discretion We may send you an email to inform you of the termination of your account in such event.

Intellectual Property

All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Perfect Moment and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by Perfect Moment and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of Perfect Moment. Any such unauthorized actions may result in civil consequences or criminal penalties.

Perfect Moment reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

Third Party Links

The Site may include links to other websites or resources that are not operated or prepared by Perfect Moment. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.

Perfect Moment is not responsible for the content or accuracy of any off-Site pages, which include but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.

Eligibility to Purchase

In order to place orders with us, you must meet our conditions of eligibility: 1. Be aged 18 years of age or over 2. Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Perfect Moment for payment or be in possession of a valid PayPal account, unless you have opted to pay in cash on delivery 3. Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site)

In placing an order with us, you authorise Perfect Moment to process a charge or charges on your credit/debit card or PayPal account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

Product Description

Perfect Moment will endeavour to ensure that the Content and the product descriptions on the Site to be accurate and complete as possible. We however do not warrant that Content and product descriptions are accurate, complete, current or error-free. Please refer to our Returns policy if you feel a product offered by Perfect Moment is not as described.

Pricing

Prices are shown on the Site in United States Dollars (USD), Euro (EUR), Great British Pound (GBP). We may vary the price of our merchandise at any time. Prices displayed on the Site at the time your order is accepted will be honoured. After we accept an order, we will not alter the price stated on your purchase order.

Whilst we use our best endeavours to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to amend any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

If your credit/debit card is not denominated in United States Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Offers and Promotions

We reserve the right to conduct offers and promotions from time to time. Coupon codes and promotions will be valid for a promotion period, as stated on its announcement, notification, or on our Website.

Payment

We accept payments made by Visa, MasterCard, Discover, American Express and PayPal.

By placing an order using one of the above online payment methods, you confirm that the Credit card(s) or PayPal account used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to Perfect Moment, we will not be liable for any delay or non-delivery.

Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.

Acceptance of your Order

Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Perfect Moment will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.

Perfect Moment reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following: 1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items. 2. We identify a pricing or product description error. 3. We are unable to obtain authorisation for payment. 4. You do not meet the eligibility criteria to purchase as set out in this T&C.

Our Customer Service team will contact you as soon as possible if there are any problems with your order.

Shipping and Collections

You will be given an indication of the expected delivery time when you place your order online. Perfect Moment’s teams will try their best to meet these estimates but cannot guarantee that such estimates must be met.

Perfect Moment insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.

Returns

In order to provide you with the best possible online shopping experience, Perfect Moment maintains a no questions asked return policy . If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange. You can return your order for up to 30 days from the purchase date. Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging If you wish to return an item, please fill in the Returns Form you received with your shipment, and send it back to us along with the item(s) in the original packaging. If you do not have the purchase form any more, please contact our Customer Service Team and we will email you a replacement, if available.

Please note that shipping fees will not be refunded in the case of returns.

Your Rights

Nothing in the T&C is intended to affect your rights under the Law in Hong Kong SAR.

Liability

Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. Perfect Moment takes no responsibility for any such views as they do not necessarily reflect ours.

Perfect Moment does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, Perfect Moment will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this T&C.

Indemnity and Waiver

At our request, you agree to compensate us fully and hold us, Perfect Moment (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.

If you breach the T&C and we take no action against you, it is no wavier for us to exercise our rights and remedies in any other situation where you breach the T&C.

Complaints

We have our complaints handling procedure that we will use to try to resolve any disputes when they first arise. Please contact our Customer Care team for any order related complaints or comments.

Perfect Moment respects the intellectual property of others. If you have reason to believe your work may have been used in the Site without your permission, please contact us following this complaints handling procedure.

Governing Law and Jurisdiction

The T&C, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these T&C.

PERFECT MOMENT PRIVACY POLICY

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Collection of Personal Information

Perfect Moment does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only. When you create a Perfect Moment account the personal information we collect may include your: – Name – Delivery Address – Email Address – Telephone Number – Mobile Number – Date of Birth – Gender

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from Perfect Moment
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request
  • Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on Perfect Moment website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material or reply with unsubscribe in the subject line to [email protected]

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on Perfect Moment website.

Security of Your Personal Information

Perfect Moment ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes
Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Perfect Moment website. In exceptional circumstances Perfect Moment may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Perfect Moment is committed to complying with the Privacy Act and the National Privacy principles.

If you believe that your privacy has been breached by Perfect Moment please contact us at [email protected] and we will resolve the issue.

Collection of Computer Data

When you visit PerfectMoment.com, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came To our site
  • The pages with in Perfect Moment you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

Perfect Moment reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.