Frequently Asked Questions

General Questions

How can I get in touch?

Send us an email at customerservice@perfectmoment.com.

How do I know what size to buy?

Take a look at our sizing guide which can be found on every product page.

How can I provide feedback about a product?

We would love to get your feedback about our products! Send us an email at customerservice@perfectmoment.com.

Placing An Order

How do I order your products?

You can order right now in our online shop. For more information on our ordering options please visit Ordering and Payments.

Payments

For information on our payment options please visit Ordering and Payments.

Shipping

For information on our shipping options please visit Shipping.

Refunds & Returns

For information on our refunds and returns policy please visit Returns and Refunds.

Change Of Address

We may be able to change the delivery address within the UK on your order if the order has not yet left our warehouse. Please contact our customer service team as soon as possible: customerservice@perfectmoment.com.

If you wish to discuss an International change of address, please contact Customer Services: customerservice@perfectmoment.com.

Replacements

Before your parcel leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged, please contact Customer Services immediately: customerservice@perfectmoment.com.

Discount Codes

For information about our promotions and discount codes please visit Ordering and Payments.

Price Adjustment

For information on our pricing please visit Ordering and Payments.

Late Returns

For information on our returns policy please visit Returns and Refunds.

Gift Refunds

For information on our refunds policy please visit Returns and Refunds.

Managing Your Account

Why should I register?

You will need to register an account to use some of the services available to you on our site. Plus it makes it easier when you want to make another Perfect Moment purchase.

How do I create an account?

Please click on “Sign In” tab which is located on the top right corner of every page. Fill in your details as requested before clicking “Create an account”. It’s that simple!

For more information about creating an account please visit Terms and Conditions.

Have more questions for us? Get in touch