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Returns and Refunds


Extended Gifting Returns

All orders placed from 20th October 2023 – 21st December 2023 are returnable until 31st January 2024. Please note refunds may take up to 30 days to process during peak season.

How To Return An Order (UK Orders)

We hope you love your Perfect Moment products, if you are not completely satisfied we provide free returns for all orders placed directly through the Perfect Moment website. For steps on how to register your return and create a free returns label see below:

  1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

  2. Visit our online returns portal here (for order numbers starting with a PM)

  3. Search for the order with the order ID (this starts with PM) and your email address

  4. Select the item(s) that you would like to return by amending the return quantity

  5. Select the return reason from the list of options, if the item is faulty please provide additional details

  6. Submit your return.

  7. You will then be emailed a link to create a Royal Mail returns label

  8. Visit the Royal Mail website, fill out your order details

  9. This will then generate a label that you can either print at home or use the QR code in your local post office

  10. Attach the label to the outside of the parcel

  11. Drop the parcel off at your local post office, for locations see here.

  12. Keep the tracking information provided as you can use this to track your return parcel.

How To Return An Order (Non-UK Orders)

  1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

  2. Visit our online returns portal here (for order numbers starting with a PM)

  3. Visit our online returns portal here (for order numbers starting with a GE)

  4. Search for the order with the order ID and your email address

  5. Select the item(s) that you would like to return by amending the return quantity

  6. Select the return reason from the list of options, if the item is faulty please provide additional details

  7. Submit your return.

  8. You will then be emailed your DHL returns labels

  9. Print the labels

  10. Attach the label to the outside of the parcel

  11. Drop the parcel off at your local post office, for locations see here.

  12. Keep the tracking information provided as you can use this to track your return parcel.

Parcels are delivered back to our warehouse in 3-7 working days, and your refund will be processed by our team within 14 days.

Returns Policy

Extended Gifting Returns: All orders placed from 20th October 2023 – 21st December 2023 are returnable until 31st January 2024.

In order to provide you with the best possible online shopping experience, Perfect Moment maintains a no questions asked return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

You can return your order for up to 30 days from the date you received your order.

Free Returns

We provide a free returns service with our courier partners. We will not refund the cost of returns shipping if returns are sent outside of this service. As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment.

Condition of Returned Items

Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.

Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.

Continued Returns

We offer a flexible returns policy to make your Perfect Moment shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Perfect Moment account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.

Exchanges

We are currently unable to offer exchanges, if you wish to exchange an item we suggest you reorder in the new size or colour you require to ensure the item you need is available and return the unwanted item using our standard returns procedure.

Change of Address

We may be able to change the UK delivery address on your order if the order has not yet left our warehouse. Please contact our customer service team as soon as possible: customerservice@perfectmoment.com.

If you wish to discuss an International change of address, please contact Customer Services as soon as possible after placing your order: customerservice@perfectmoment.com.

Changing Your Order

Depending on the status of your order, it may be possible to cancel an item. Please note, we’re unable to combine or add an item to an existing order. If you need to make any amendments to your purchase, please email Customer Services: customerservice@perfectmoment.com as soon as possible and we’ll see what we can do.

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