Shipping

Shipping destinations

Perfect Moment now ships to over 70 countries. For a list of available destinations, please check the list below.

North America: United States, Canada

Latin America & The Caribbean: Belize, Bermuda, Brazil, Cayman Islands, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Panama, Puerto Rico, Uruguay

Europe: United Kingdom, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

Middle East & Africa: Bahrain, Kuwait, Kingdom of Saudi Arabia, Israel, Lebanon, Qatar, South Africa, United Arab Emirates

Asia Pacific: Australia, New Zealand, China, Hong Kong SAR China, India, Indonesia, Japan, Macao, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

If you do not find the countries listed during the checkout process on our website, please contact us at customerservice@perfectmoment.com for further support.

Please note that we are currently unable to ship any P.O boxes and do not offer delivery or collections to any of our store locations.

Shipping rates & Delivery time

Based on your shipping address, only the relevant delivery options will be offered at checkout.

Each order can only be delivered to one location. Our delivery charges and estimated shipping times are as follows:

United States

Standard Delivery (3 to 4 business days): $5
Expedited (up to 2 business days)*: $20
Overnight (next day delivery)*: $40

*Any US order with Expedited and Overnight delivery service placed by 12pm Easter Standard Time will be eligible to ship out the same day. Orders ship Monday through Friday. Our carriers do not typically ship or deliver on Saturdays and Sundays. Please note that due to a high order volumes during Black Friday and Seasonal Sale, your order may be subject to slight delays and any order placed over the weekend will be shipped on the coming Tuesday.

Any orders placed over the weekend or on Bank Holidays will be shipped on the next working day. During Black Friday and Seasonal Sale, please note that your order may be subject to slight delays.

United Kingdom

Standard Delivery (up to 3 business days): £3

Any orders placed after 2pm GMT+1 time, over the weekend or on Bank Holidays will be shipped on the next working day.

Europe (Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine)

Standard Delivery (up to 5 business days): complimentary
Express Delivery (up to 2 business days): £9.95

Any orders placed after 2pm GMT+1 time, over the weekend or on Bank Holidays will be shipped on the next working day. During Black Friday and Seasonal Sale, please note that your order may be subject to slight delays.

Rest of the World (Australia, New Zealand, Bahrain, Belize, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Dominican Republic, Ecuador, Hong Kong SAR China, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Macao, Malaysia, Mexico, Panama, Philippines, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Uruguay)

Standard Delivery (up to 5 business days): €5.95

Shipment

Once your order leaves our warehouse, you will receive a dispatch confirmation email with your order tracking number. During Black Friday and Seasonal Sale, please note that your order may be subject to slight delays.

Any orders placed over the weekend or on Bank Holidays will be shipped on the next working day.

For faster shipping times to our customers, we dispatch our parcels from our 2 warehouses:

- Dallas, TX for any US orders

- Venlo, the Netherlands for any other international order from UK, Europe or Rest of the World

Insurance

We insure your order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are delivered or collected and by doing so, you accept the responsibility for the products ordered from that moment on.

If you let one of our delivery partners know that you are happy for the order to be left somewhere safe and you agree you do not need to sign for the delivery, then liability for the products becomes yours from the point you agree you do not need a signature.

If the recipient or person collecting the products is not the original purchaser, or in case of delivery of a gift, then you accept that person’s signature as evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.

Tracking an Order

To track your order online, please visit the carrier's dedicated tracking site and use the tracking number contained in your dispatch confirmation email:

For US orders, please click here.

For UK orders, please click here.

For EU orders*, please click here.

*European countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

For International Orders**, please click here.

**Rest of the World countries: Australia, Bahrain, Belize, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Dominican Republic, Ecuador, Hong Kong SAR China, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Macao, Malaysia, Mexico, New Zealand, Panama, Philippines, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Uruguay

If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact customerservice@perfectmoment.com

Taxes and Duties

We ship on a DDP (Delivery Duty Paid) basis with all taxes and/or duties being included in the price of the product. Please note that some additional costs may apply on some orders with high value shipped to Brazil or Mexico. For any further questions, please contact our Customer Service team at customerservice@perfectmoment.com.

Stores

Please note that we do not offer delivery or collections to store locations for online orders.