Returns and Refunds

Returns Policy

Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund.

Please note that for any products purchased via one of our stockists, you will need to arrange your return with them directly.

Items received as a gift may also be returned as long as proof of purchase is provided. Please note the refund will be applied to the original method of payment.

For any product purchased between November, 20th and December, 23rd, we are extending our returns policy and you can return your order until January, 8th 2025. Please allow some delay in processing your refund during peak season.

Faulty or Damaged Products

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Any faults with returning products must be highlighted or explained in writing either via email with our Customer Service Team or disclosed in the return package and a refund will be at the discretion of Perfect Moment.

Free Returns

We provide a free returns service with our courier partners. We will not refund the cost of returns shipping if returns are sent outside of this service. As the parcel remains your responsibility until we receive it, please mail the return parcel with care. We suggest you place the item in the box and wrap or tape over to protect the garment.

Condition of Returned Items

Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.

Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.

Continued Returns

We offer a flexible returns policy to make your Perfect Moment shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Perfect Moment account or future orders being refused. If this applies to your account, we will be in touch.

If you have any questions, please contact our Customer Service Team.

Final Sale

Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale.

Exchanges

We are currently unable to offer exchanges. If you wish to exchange an item, we suggest you reorder in the new size or colour you require to ensure the item you need is available and return the unwanted item using our standard returns procedure.

In-Store Returns

If you wish to return items purchased in-store after the location is closed, you must contact customerservice@perfectmoment.com and we will do our best to assist you.

Please note that we do not accept in-store returns for orders placed online.

Warranty Policy

We offer a 24-month warranty policy for items purchased directly from Perfect Moment or an authorised reseller. For full information on raising a claim, visit our warranty page.

How To Return An Order (UK only)

We hope you love your Perfect Moment products. If you are not completely satisfied we provide free returns for all orders placed directly through the Perfect Moment website. For steps on how to register your return and create a free returns label see below:

1. Package your return item(s) securely in the original packaging (or suitable replacement packaging)

2. Visit our online returns portal here (for order numbers starting with a PM)

3. Search for the order with the order ID (this starts with PM) and your email address

4. Select the item(s) that you would like to return by amending the return quantity

5. Select the return reason from the list of options, if the item is faulty please provide additional details

6. Submit your return

7. You will then be emailed a link to create a Royal Mail label

8. Visit the Royal Mail website, fill out your order details

9. This will then generate a label that you can either print at home or use the QR code in your local Royal Mail drop-off point

10. Attach the label to the outside of the parcel

11. Drop the parcel off at your local post office, for locations see here

12. Keep the tracking information provided as you can use this to track your return parcel

Parcels are delivered back to our warehouse in 3-7 working days, and your refund will usually be processed by our team within 14 days. Please allow some delay during busy periods such as Black Friday or Seasonal Sale.