Returns & Refunds

Returns Policy


You can return your order up to 14 calendar days from receipt. We provide a free returns service with our courier partners. We will not refund the cost of returms shipping if returns are sent outside of this process.


Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the custome 


Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.


All successfully returned items will be credited to the original payment method. The original shipping charges will not be refunded unless the item is faulty or canceled under the ICACRs. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.


It's best return your item within 7 days of delivery — this is to ensure your package arrives within the required time frame. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.

If you wish to return an item, please follow the returns procedure and send your products back in the original packaging.

If you have any questions, please contact our Customer Service Team and they will gladly answer any questions you may have.

 

Please note that we offer free returns providing the returns are made via the process outlined below. We will not refund returns fees if the return is made outside of the returns process.

RETURN CONDITIONS

  • Returns must be done within 14 calendar days of receipt and the items must be purchased from PerfectMoment.com
  • Items must be unwashed and unworn with any related accessories and tags
  • SWIMWEAR: Swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
  • As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment

RETURN PROCESS

REFUNDS

  • Generally it will take up to 10-14 business days. Once we have received your item(s) in acceptable condition, we will send you a confirmation email upon processing the refund.
  • Refunds are issued through the same transaction method used to make the original purchase.
  • Depending on your bank, processed credit card via SagePay refunds may take up to 10 business days to be reflected in your credit card account.

CHANGE OF ADDRESS


We may be able to change the delivery address within the UK on your order if the order has not yet left our warehouse.


Please contact our customer service team as soon as possible: customerservice@perfectmoment.com


If you wish to discuss an International change of address, please contact Customer Services: customerservice@perfectmoment.com

CANCELLATIONS


Depending on the status of your order, it may be possible to cancel an item. Please note, we’re unable to combine or add an item to an existing order.


If you need to make any amendments to your purchase, please email Customer Services: customerservice@perfectmoment.com as soon as possible and we’ll see what we can do.


If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your order.