Returns & Refunds

Returns Policy

In order to provide you with the best possible online shopping experience, Perfect Moment maintains a no questions asked return policy. 


If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your order for up to 14 days from the purchase date. 


Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. 


Swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.

If you wish to return an item, please follow the returns procedure and send your products back in the original packaging.

If you have any questions, please contact our Customer Service Team and they will gladly answer any questions you may have.

 

Please note that we offer free returns providing the returns are made via the process outlined below. We will not refund returns fees if the return is made outside of the returns process.

RETURN CONDITIONS

  • Returns must be done within 14 calendar days of receipt and the items must be purchased from PerfectMoment.com
  • Items must be unwashed and unworn with any related accessories and tags
  • SWIMWEAR: Swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
  • As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment

RETURN PROCESS

UK Returns

  •  Visit here Please note that you will not be charged a shipping fee for domestic returns within the U.K 

https://www.royalmail.com/track-my-return/pick-a-retailer

Rest of the World Returns

  • Please click on the link below and follow the steps to complete the International Returns process.

Click here

REFUNDS

  • Generally it will take up to 5-10 business days. Once we have received your item(s) in acceptable condition, we will send you a confirmation email upon processing the refund.
  • Refunds are issued through the same transaction method used to make the original purchase.
  • Depending on your bank, processed credit card via SagePay refunds may take up to 10 business days to be reflected in your credit card account.