Returns and Refunds
How To Return An Order
Package your return item(s) securely in the original packaging (or suitable replacement packaging)
Visit our online returns portal here
Search for the order with the order ID (starting with a GE) and your email address
Select the item(s) that you would like to return by amending the return quantity
Select the return reason from the list of options, if the item is faulty please provide additional details
Submit your return.
You will then be emailed your DHL returns labels
Print the labels
Attach the label to the outside of the parcel
Drop the parcel off at your local DHL point , for locations see here.
Keep the tracking information provided as you can use this to track your return parcel.
Once arrived you will be refunded for the cost of the items minus a $5 / €5 charge for the return.
Parcels are delivered back to our warehouse in 3-7 working days, and your refund will usually be processed by our team within 14 days. In busy periods this could take up to 30 days.
Returns Policy
Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund. Please note: if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
Items received as a gift may also be returned as long as proof of purchase is provided. Please note the refund will be applied to the original method of payment.
You can return your order for up to 14 days from the date you received your order. Please note refunds may take up to 14 days to process during peak season.
Please note that any faults with returning products must be highlighted or explained in writing either via email with our Customer Service Team or disclosed in the return package and a refund will be at the discretion of Perfect Moment.
Warranty Policy
We offer a 24-month warranty policy for items purchased directly from Perfect Moment or an authorized reseller. For full information on raising a claim, visit our warranty page.
Free Returns
We provide a free returns service with our courier partners. We will not refund the cost of returns shipping if returns are sent outside of this service. As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment. Those posting orders back from outside the UK will be charged $5 / €5 for the cost of the return.
Continued Returns
We offer a flexible returns policy to make your Perfect Moment shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Perfect Moment account or future orders being refused. If this applies to your account, we will be in touch.
If you have any questions, please contact our Customer Service Team.
Final Sale
Please note some of our markets operate a final sale policy where some items on discount will be marked as final sale.
Condition of Returned Items
Products must be in original condition: unwashed and unworn, with all tags attached, and must be returned in the original undamaged box and/or packaging. Returns that do not meet our policy will be sent back to the customer.
Swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled. These will be sent back to the customer.
Exchanges
We are currently unable to offer exchanges, if you wish to exchange an item we suggest you reorder in the new size or colour you require to ensure the item you need is available and return the unwanted item using our standard returns procedure.
In Store Returns and Refunds
If you wish to return items purchased in-store after the location is closed, you must contact customerservice@perfectmoment.com and we will do our best to assist you.
Please note that we do not accept in store returns for orders placed online.