US Customs Requirements
Orders delivered to a US address over $800.00 may be held in US customs as they require further information to clear the order for delivery. Our shipping courier DHL, has advised that they will reach out directly to you, either by phone or email to obtain this missing information. You will typically be asked for a social security number, tax ID number or IRS number. This data will be shared between DHL and US Customs. Perfect Moment will not ask for, or have access to the data. This is to comply with the US Customs and Border Protection Importer rules.
However, we recommend you to get in touch with DHL directly, by calling 1-800-CALL DHL (1-800-225-5345) to ensure the order is released from customs and delivered as soon as possible to you.
Our delivery charges are as follows:
US Express: $32.00, currently complimentary when you spend over $1,000 - limited time only.
UK Standard: £5.00, currently complimentary when you spend over £1,000 - limited time only.
UK Express: £8.00
EU Standard: €15.00, currently complimentary when you spend over €1,000 - limited time only.
EU Express: €21.00
Rest of World: $32.00, currently complimentary when you spend over $1,000 - limited time only.
Please note: based on your shipping address, only the relevant delivery options will be offered at checkout. Each order can only be delivered to one location. We ship to almost anywhere in the world! Note that each order can only be delivered to one location. If you do not find the countries listed during the checkout process on our website, please contact us at firstname.lastname@example.org.
Please be aware we currently are unable to ship to Brazil.
Please see our estimates for delivery below. We try our best to meet these estimates but cannot guarantee delivery times. When your order leaves our warehouse, you will be sent a dispatch confirmation email with your Perfect Moment tracking number. During our sale, orders will dispatch within three working days from our warehouse.
Rest of World: Up to 4 Working Days
EU Express: Up to 3 Working Days
EU Standard: Up to 6 Working Days
UK Express: Next Working Day*
UK Standard: Up to 3 Working Days
US Express: Up to 3 Working Days
UK Next Day Delivery orders must be placed before 12:00 p.m. (GMT) Monday to Friday for delivery on the next working day.
For orders placed at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next working day.
For International orders placed after 12:00 p.m. (GMT) or at the weekend/ on bank holidays, the earliest they will leave our warehouse is the next UK working day.
We insure your order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are delivered or collected and by doing so, you accept the responsibility for the products ordered from that moment on. If you let one of our delivery partners know that you are happy for the order to be left somewhere safe and you agree you do not need to sign for the delivery, then liability for the products becomes yours from the point you agree you do not need a signature. If the recipient or person collecting the products is not the original purchaser, or in case of delivery of a gift, then you accept that person’s signature as evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.
Tracking an Order
To track your order online, please visit the carrier's dedicated tracking site and use the tracking number contained in your dispatch confirmation email:
For UK orders shipped with DPD, click here.
For International Orders shipped with DHL, click here.
If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact email@example.com
Taxes and Duties
We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If you have any questions about International shipping, please contact firstname.lastname@example.org.