Frequently Asked Questions

General Questions

How can I get in touch?

Send us an email at customerservice@perfectmoment.com.

How do I know what size to buy?

For general guidance on sizing, click here. Please refer to the size guides located on each product page for insight into the fit of specific products.

How can I provide feedback about a product?

We would love to get your feedback about our products! Send us an email at customerservice@perfectmoment.com.

Placing An Order

How do I order your products?

You can order right now in our online shop. For more information on our ordering options please visit Ordering and Payments.

Discount Codes

For information about our promotions and discount codes please visit Ordering and Payments.

Payments

For information on our payment options please visit Ordering and Payments.

Shipping

For information on our shipping options please visit Shipping.

Refunds & Returns

For information on our refunds and returns policy please visit Returns and Refunds.

Price Adjustment

For information on our pricing please visit Ordering and Payments.

Special Offer

Purchase two or more items and get 15% off your order:

This offer is valid from Monday 26th January, 2026 at 00:00AM EST / 05:00AM GMT until Sunday 8th February, 2026 at 00:00AM EST / 05:00AM GMT. Please apply code JANUARY15 at checkout. Discount is applied automatically at checkout.

Offer is subject to availability, while supplies last. Offer is subject to change or cancellation without notice. Offer may not be used in combination with any other offer or discount.

Exclusions apply. Please note that this offer cannot be applied to archive sales nor previous purchases. It cannot be redeemed for cash or combined with any other offer. Standard return and exchange policies apply. We reserve the right to modify or cancel this promotion due to system errors or unforeseen problems.

Change Of Address

We may be able to change the delivery address within the UK on your order if the order has not yet left our warehouse. Please contact our customer service team as soon as possible: customerservice@perfectmoment.com.

If you wish to discuss an International change of address, please contact Customer Services: customerservice@perfectmoment.com.

Replacements

Before your parcel leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged, please contact Customer Services immediately: customerservice@perfectmoment.com.

Managing Your Account

How do I create an account?

Please click on “Sign In” tab which is located on the top right corner of every page. Fill in your details as requested before clicking “Create an account”. It’s that simple!

For more information about creating an account please visit Terms and Conditions.

Why should I register?

You will need to register an account to use some of the services available to you on our site. Plus it makes it easier when you want to make another Perfect Moment purchase.

Have more questions for us? Get in touch

Resale

Service only available in the United States, UK, Germany, France and Italy

How does the resale process work?

We have partnered with Reflaunt to provide an exclusive trade in service to allow customers to trade in second hand Perfect Moment pieces to receive credit on their next order. The process is simple and you can submit your products for a quote here:

For full FAQs please click here.

Stores

Please note that the following stores have now closed:

- United Kingdom: Bicester Village, 50 Pingle Dr, Bicester OX26 6WD

- United States: 42 Crosby St, New York NY 10012

Please note that you cannot exchange items post closure of the store.

Do you deliver to store?

We do not offer delivery or collections to stores for online orders, nor do we accept returns of online orders in-store.