Shipping
SHIPPING DESTINATIONS
Perfect Moment now ships to over 70 countries. For a list of available destinations, please check the list below.
North America: United States, Canada
Latin America & The Caribbean: Belize, Bermuda, Brazil, Cayman Islands, Chile, Colombia, Dominican Republic, Ecuador, Mexico, Panama, Puerto Rico, Uruguay
Europe: United Kingdom, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine
Middle East & Africa: Bahrain, Kingdom of Saudi Arabia, Israel, Kuwait, Lebanon, Qatar, South Africa, United Arab Emirates
Asia Pacific: Australia, China, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand
If you do not find the countries listed during the checkout process on our website, please contact us at customerservice@perfectmoment.com for further support.
Please note that we are currently unable to ship any P.O boxes and do not offer delivery or collections to any of our store locations.
SHIPPING RATES & DELIVERY TIME
Based on your shipping address, only the relevant delivery options will be offered at checkout.
Each order can only be delivered to one location. Our delivery charges and estimated shipping times are as follows:
United States
Standard Delivery (3 to 4 business days): $5
Expedited Delivery (up to 2 business days)*: $20
Overnight Delivery (next day delivery)*: $40
*Any US order with Expedited and Overnight delivery service placed by 12pm Eastern Standard Time will be eligible to ship out the same day. Orders ship Monday through Friday. Our carriers do not typically ship or deliver on Saturdays and Sundays. Please note that due to a high order volumes during Black Friday and Seasonal Sale, your order may be subject to slight delays and any order placed over the weekend will be shipped on the coming Tuesday.
Any orders placed over the weekend or on Bank Holidays will be shipped on the next working day. During Black Friday and Seasonal Sale, please note that your order may be subject to slight delays.
United Kingdom
Standard Delivery (up to 7 business days): £3.95
Europe (Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine)
Standard Delivery (up to 5 business days): complimentary
Any orders placed after 12pm GMT+1 time, over the weekend or on Bank Holidays will be shipped on the next working day. During Black Friday and Seasonal Sale, please note that your order may be subject to slight delays.
Italy: please note that any order with a delivery address in Milan, Sondrio, Cortina and Verona may be subject to slight delays due to Winter Olympics.
Rest of the World (Andorra, Argentina, Australia, Bosnia and Herzegovina, Bahrain, Bermuda, Brazil, Belize, Canada, Chile, Popular Republic of China, Colombia, Dominican Republic, Ecuador, Faroe Islands, Georgia, Hong Kong, Indonesia, Israel, India, Iceland, Japan, South Korea, Kuwait, Cayman Islands, Lebanon, Macau, Mexico, Malaysia, Norway, New Zealand, Panama, Philippines, Puerto Rico, Qatar, Serbia, Kingdom of Saudi Arabia, Singapore, Switzerland, Thailand, Taiwan, Ukraine, United Arab Emirates, Uruguay, South Africa)
Standard Delivery (up to 7 business days): €5.95
Any orders placed after 12pm GMT+1 time, over the weekend or on Bank Holidays will be shipped on the next working day. During Black Friday, Holiday Season and Seasonal Sale, please note that your order may be subject to slight delays.
SHIPPING
Once your order leaves our warehouse, you will receive a dispatch confirmation email with your order tracking number. Please note that during Black Friday and Seasonal Sale, your order may be subject to slight delays.
Orders in Northern Italy: any order with a delivery address in Milan, Sondrio, Cortina and Verona may be subject to slight delays due to Winter Olympics.
Any orders placed over the weekend or on Bank Holidays will be shipped on the next working day.
For faster shipping times to our customers, we dispatch our parcels from our 2 warehouses:
- Dallas, TX for any US orders
- Venlo, the Netherlands for any other international order from UK, Europe or Rest of the World
INSURANCE
We insure your order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are delivered or collected and by doing so, you accept the responsibility for the products ordered from that moment on.
If you let one of our delivery partners know that you are happy for the order to be left somewhere safe and you agree you do not need to sign for the delivery, then liability for the products becomes yours from the point you agree you do not need a signature.
If the recipient or person collecting the products is not the original purchaser, or in case of delivery of a gift, then you accept that person’s signature as evidence of delivery and fulfilment of your order by Perfect Moment. You also accept the associated transfer of responsibility in the same way.
Tracking an Order
To track your order online, please visit the carrier's dedicated tracking site and use the tracking number contained in your dispatch confirmation email:
For US orders, please click here.
For UK orders, please click here.
For EU orders*, please click here.
*European countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine
For International Orders**, please click here.
**Rest of the World countries: Australia, Bahrain, Belize, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Dominican Republic, Ecuador, Hong Kong SAR China, India, Indonesia, Israel, Japan, Kuwait, Lebanon, Macao, Malaysia, Mexico, New Zealand, Panama, Philippines, Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates, Uruguay
If you are unable to track your order using the information provided in your dispatch confirmation, or you do not receive this email within 2 working days, please contact customerservice@perfectmoment.com
Taxes and Duties
We ship on a DDP (Delivery Duty Paid) basis with all taxes and/or duties being included in the price of the product. Please note that some additional costs may apply on some orders with high value shipped to Brazil or Mexico. For any further questions, please contact our Customer Service team at customerservice@perfectmoment.com.
Orders to China
Please note that taxes and duties are not included in the product price but are instead calculated and prepaid at checkout.
Orders to Brazil
Please note due to Brazilian governmental limitations, Perfect Moment can presently ship orders with a maximum value of $3000. For any further questions, please contact our Customer Service at customerservice@perfectmoment.com.
Orders to Mexico
Please note that due Mexican governmental limitations, Perfect Moment can presently ship orders with a maximum value of $1000. For any further questions, please contact our Customer Service at customerservice@perfectmoment.com.
Stores
Please note that we do not offer delivery or collections to store locations for online orders.